Call logging, call accounting, call management .
Call it what you will, but without it you are losing money
Telephone Call logging and management.
Telecoms is probably no different to any other company overhead, except it is probably larger than most other costs. So, the question arises as to what can be done to control and mitigate these costs? The answer is call logging and the reason ultimately is responsibility.
Unless you can pinpoint who is creating your high telephone costs and why, there is little you can do but grin and bear it. Call management is the first step to discovering who is creating the costs.
Novalog IP call logging enables you to identify not only who makes phone calls, but it enables you to group phones and costs by department or subsidiary organization. Now you can budget and allocate departmental budgets with call management.
More than that though. After all, it is pointless to give a manager a budget if he can't control it and this is where call management from MIT will help you. Department or group managers can see who is spending money within their own departments, identify time spent on calls and begin to bring control.
Novalog IP call logging was development by Duplex Telecom, now owned by MIT in order to cater for the new generation of IP Telephone Systems. Based around a robust SQL Server database Novalog IP provides detailed reports of all aspects of your telephone usage.
Novalog IP is designed to connect to multiple PABX's via serial or TCP/IP and provide real-time reporting of telephone usage and the management of other telecoms systems.
Novalog IP's reports are generated using standard HTML and VML, thereby conforming to today's high-security LAN restrictions on email and Internet usage.
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Novalog IP supports all types of PABX, Key System or IPBX. With its unique modular technology, Novalog IP can concurrently connect to multiple vendors via differing connections.
- Direct TCP/IP (Mitel 3300, SX2000, Network Alchemy etc.)
- RS232 (Almost all PABXs provide this)
- SQL Server (Cisco)
- Dial-up modems
- Trackers
- OPS Manager File Stores
   
Like more information about telephone call management ? Please click below.
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Telephone call logging