An Auto Attendant gives flexibility.
MiMessage: IVR Capabilities
The MiMessage system offers sophisticated IVR functionality, enabling the creation of complex call routing structures. Within the MiMessage auto attendant this capability is called KeyMagic, and it can provide anything from simple operator overflow messages to advanced "first point of call" auto attendant environments. KeyMagic is based around the concept of programming one or more mailboxes to respond to caller input in particular ways. The actions of a KeyMagic auto attendant mailbox are generally dependant on the telephone handset keys pressed (or not pressed) by the caller, but can also be dependant on the time of day, day of week or calendar date. Having decided on a trigger, the system administrator selects a response action from a wide range of available KeyMagic functions. The mailbox can then be provided with a greeting message in the usual way, the difference being that the greeting will be used to indicate to callers the various courses of action that are available to them.
A KeyMagic auto attendant menu might sound something like this:
"Thank you for calling Typical Incorporated.
For sales, please press 1.
For technical support, please press 2.
If you know the extension number that you require, please dial it now.
Contact information and directions for our offices are available by pressing Ü .
Alternatively, please hold for the operator."
Should the caller press 2 for technical support, another menu might be provided:
"To assist us in providing technical support, please select your product.
For Typical keyboards, please press 1.
For Typical monitors, please press 2.
For all other products, please press 3.
Alternatively, please press # to return to the previous menu."
It is important to note that the actions that are available to the caller, and the key presses that are required to select them, are completely under the control of the system administrator. The available KeyMagic Auto Attendant actions include the following:
• Transfer the caller to another mailbox (possibly another menu, as above).
• Transfer the caller to a particular extension (or external number) immediately.
• Transfer the caller to a particular extension (or external number) only after having checked that the user of that extension wishes to receive the call.
• Transfer the caller to the operator.
• Request that the caller enter an extension number, and then transfer them to the extension number that they have specified.
• Request that the caller select a preferred language and then communicate with them using this language for the remainder of the call.
• Repeat the available options to the caller.
• Record a voicemail message from the caller.
• Present the caller with the main MiMessage voicemail interface menu.
• Terminate the call with a "Thank you. Goodbye" prompt.
    
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Auto Attendant -Voicemail
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