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Call Logging

Call logging is simple.

Call logging reports

Call logging, call accounting, call management

Call it what you will, but without it you are losing money.

Call Logging

Telecomms is probably no different to any other company overhead, except it is probably larger that most other costs. So, the question arises as to what can be done to control and mitigate these costs? The answer is call logging and the reason ultimately is responsibility.

Unless you can pinpoint who is creating your high telephone costs and why, there is little you can do but grin and bear it.

Call logging enables you to identify not only who makes phone calls, but it enables you to group phones and costs by department or subsidiary organization. Now you can budget and allocate departmental budgets.

More than that though. After all, it is pointless to give a manager a budget if he cant control it and this is where call management from MIT will help you. Department or group managers can see who is spending money within their own departments, identify time spent on calls and begin to bring control.

Novalog IP call logging was development by Duplex Telecom, now owned by MIT in order to cater for the new generation of IP Telephone Systems. Based around a robust SQL Server database Novalog IP provides detailed reports of all aspects of your telephone usage.

Novalog IP was development by Duplex Telecom, since acquired by MIT, in order to log the the new generation of IP Telephone Systems. Based around a robust SQL Server database Novalog IP provides detailed reports of all aspects of your telephone usage.

Novalog IP call logging is designed to connect to multiple PABX's via serial or TCP/IP and provide real-time reporting of telephone usage and the logging of other telecomms systems.

Novalog IP call logging has a scalable web interface via the Industry standard IIS5, Novalog IP can provide thousands of concurrent User connections, and allow everyone from a normal telephone user to a department or building administrator to see varying levels of information.

Novalog IP call logging reports are generated using standard HTML and VML, thereby conforming to today's high-security LAN restrictions on email and Internet usage.

Novalog IP's logging reports can be run through its own interface, or (as most users do) through the web browser that is provided as standard. The reports can be produced in a variety of formats including: HTML, Excel, Word, PDF or Text . These can be output to a File , Printer or to any Email address.

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Call logging

Novalog IP supports all types of PABX, Key System or IPBX. With it's unique modular technology, Novalog IP can concurrently connect to multiple vendors via differing connections.

• Direct TCP/IP (Mitel 3300, SX2000, Network Alchemy etc.)
• RS232 (Almost all PABX's provide this)
• SQL Server (Cisco)
• Dial-up modems
• Trackers
• OPS Manager File Stores

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