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Call management

Call management is simple.

Call accounting, call Logging.

Call it what you will, but ignore any company overhead and it will increase.

We all know that if you don't manage costs they will spiral and telecomms are no different. Telephone and telecomms costs in any organization form a substantial part of corporate overheads. Indeed in a recent survey it was found that phone and telecommunications costs rank as the third highest, with only wages and building/rent costs coming higher.

In order to manage costs though, you first need to understand how and by whom they are being created. This is the first step in any management system whether it's telecoms or decorating.

Novalog IP Cost control t is the tool which helps bring telecomms costs under control and enables management to cut these costs. In order to begin any cost cutting exercise it is first important to Novalog IP Cost control t enables all company phone, fax and other telecomms costs to be allocated to subsidiary organizations or departments.

Departmental managers can see at a glance who is creating high costs and are in an ideal position to mitigate them.

Novalog IP Cost control allows you to allocate costs by department and to give the managers of those departments the tools and information to control them.

Novalog IP was development by Duplex Telecom, now owned by MIT in order to cater for the new generation of IP Telephone Systems. Based around a robust SQL Server database Novalog IP provides detailed reports of all aspects of your telephone usage.

Novalog IP is based around a robust SQL Server database Novalog IP provides detailed reports of all aspects of your telephone usage.

Novalog IP was designed to connect to multiple PABX's via serial or TCP/IP and provide real-time reporting of telephone usage and the management of other telecomms systems.

Novalog IP call management has a scalable web interface via the Industry standard IIS5, Novalog IP can provide thousands of concurrent User connections, and allow everyone from a normal telephone user to a department or building administrator to see varying levels of information.

Novalog IP Reports are generated using standard HTML and VML.

Novalog IP's reports can be run through its own interface, or (as most users do) through the web browser that is provided as standard. The reports can be produced in a variety of formats including: HTML, Excel, Word, PDF or Text . These can be output to a File , Printer or to any Email address.

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Call Management control.

Novalog IP supports all types of PABX, Key System or IPBX. With it's unique modular technology, Novalog IP management can concurrently connect to multiple vendors via differing connections.

• Direct TCP/IP (Mitel 3300, SX2000, Network Alchemy etc.)
• RS232 (Almost all PABX's provide this)
• SQL Server (Cisco)
• Dial-up modems
• Trackers
• OPS Manager File Stores

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